Based on 242 reviews
80%
(193)
14%
(33)
5%
(11)
0%
(1)
2%
(4)
I called Soundstop with lots of questions and the person I spoke with was extremely knowledgeable and helpful. I ended up purchasing soundproofed plasterboards and genie clip system from them
The team were happy to give advice on the right product for us and put customer service first which meant we spent a bit less than we thought we would have to -its refreshing to get good unbiased advice.
The Tecsound and rubber matting have worked very well reducing impact and airborne noise between our first floor and ground floor. The products were quick and easy to lay and good to work with.
The sound reduction is excellent- we used to be able to hear the creak of a chair between floors and now we can play loud music without disturbing people on the other floor.
Two alcoves with independent stud walls built and insulation/clips installed.
The result? It works, was sceptical it would,so it was a gamble, sound reduced from neighbours is 70% less and now feel like our semi detached house is more like a fully detached! I’m glad I did it, took me 2 days in total.
Gutted, I had multiple rolls I purchased, all of different lengths, I'm going to need to purchase more now because of this, really annoyed about it
Hi, I am very sorry about this, and can assure you that we were not lying! Unfortunately there must have been a manufacturing error on those rolls, and as you know we have apologised for the inconvenience, and of course sent you replacements FOC.
All products for a LB2 soundproof ceiling are as expected and delivered on time. The advice given before ordering and before installation was second to none. The guys at soundstop really care that your project goes well. Can't recommend them enough!
Great team, good customer relations, really helpful team. Would definitely use again and recommend.
The guys at Soundstop are always helpful and ensure you get the right product for your job. Deliveries are prompt and well packaged.
From query to delivery always a pleasure to do business with. Can recommend enough. We have used both the standard and advanced (sbx) sm20 systems and they have both made a huge difference in a mid terraced house.
I am very happy with the product, delivery and services, top rated.
Will always recommend and use Soundstop.
Kind regards George
Soundstop are truly amazing at what they do. As a DIYer I need help and advice lots and the team are always there to help out.
The products themselves are top quality and worth of any recording studio never mind my party wall!
Keep up the good work!
Excellent, the order and advice process was very useful, decided to just order everything from Soundstop including the plaster board (good competitive price). Delivery cost wasn't cheap but actually a good investment as everything arrived in two deliveries one after the other, Soundtop called me to keep me updated, excellent service by the courier company from both trucks and operators. Have started the project, online instructions very handy and i'm really pleased with the results. I used sound mats and double skinned plasterboard - good choice. Overall excellent if you want a one stop shop service - the I wouldn't look further that Soundstop - well done
Initially the impact mats looked alright but while carrying and laying them the upper and lower layer would come apart from the middle soft layer. One had to re-align them again. The final results will be known after acoustic test
Good service from Soundstop. Goods arrived on time, well packaged and no damage. Perhaps not as easy as I hoped trying to attach direct to walls - despite being self-adhesive. Needs cutting into smaller pieces and definitely a job for 2 people. Looking forwrad to completing project and finding how much sound is reduced.
I ordered genie clips and furring bars, acoustic tape and sealant, and it was delivered in multiple batches at random times and days. The items were not packed or wrapped properly. DPD had slammed them around in the van meaning half the tubes of sealant were missing, the boxes were ripped open. When the genie clips turned up (days after the rest) they were in 2 boxes that were not even taped!!! 100 x loose genie clips!! Luckily in that delivery the boxes had not been bashed around so all the contents were there. But I think when ordering over £1000 of products and paying a hefty delivery charge Soundstop need to pack and wrap the items with MUCH MORE CARE.
Still in the process of installing but very satisfied with products. A special thank you to Mickey, great customer service
We have noisy kids that were disturbing the neighbours. Needed to sound proof a party wall without using too much space. After discussing with soundstop team opted for sm20 and sbx upgrade.
The neighbours said they were amazed how much it improved things and can only hear very faint noise (which if you heard our kids is impressive) which was great to hear .
What I learned as a DIY fitter.
1. Needed more adhesive - maybe I used too much but thought that was better than not enough!
2. Needed more acoustic sealant. Most houses are not straight so the gaps will not be uniform.
3. It is possible to do this on your own but it can be difficult, heavy and awkward- especially when using contact adhesive and feeding through cables. The SM20 is heavy and bendy - so getting it in position can be tricky. Get another pair of hands if you can.
Would have given a 5 star if it was possible to order plasterboard from soundstop. Not a massive deal as easy to get from many places.
Very helpful team, assisted me on the calls to understand what I needed. Gave updates on delivery, and helped after delivery too.
We are happy with the product - it will be a great solution to reduce noise
Unhelpful after care
Dear Mr Hannah - I am sorry you felt our customer service was not up to scratch. We would really appreciate it if you could let us know which aspect in particular we could improve on. Many thanks, Rich.
