Unless your order is relatively simple, it will often require more than one delivery vehicle, so calculating delivery charges can be complicated. Typically, orders involving a full soundproofing solution will require one delivery for the bulky materials, for which there will be a delivery charge of £25 ex-vat if the value of those goods is under £300 ex-vat (free delivery if over £300 ex-vat); and a second delivery of the more specialist materials, which may have additional delivery charges, depending on where you live. This is normally to cover the cost of a pallet or a courier when shipping extra long items. Your shopping basket should automatically add the correct carriage charges; if you have any questions don't hesitate to contact us.

When ordering on line you can specify the date of delivery. If you are in a hurry we can often get materials out within 48 hours, or for really urgent orders, it may be possible to despatch on an overnight service, for which there is an additional “express” charge of £30 ex-vat. In these situations, orders would need to be placed by phone and normally before 12noon.
Please note that the vehicles are driver only. Items are often heavy and bulky, so sufficient help needs to be on hand to assist offloading the vehicle, and also to sign for the goods. Deliveries are to “kerbside”; the driver is not insured to bring the goods beyond this. Deliveries are most likely to arrive between 8.00am and 5.00pm, however occasionally they can come later due to traffic. We cannot tell in advance where in this time slot your delivery is likely to be. Whilst we make every effort to ensure that we delivery on your preferred date, very occasionally factors outside of our control make this not possible: in such circumstances we shall inform you of any delay, and agree a new delivery date.
Usually delivery vehicles are large (roughly the size of a double decker bus) so if access is limited to your site please let us know in advance.
We unfortunately cannot deliver to the Scottish Isles, Northern Ireland, the Isle of White or the Isle of Man; we can however deliver to the nearest port to the courier of your choice.

If you are ordering products from the Hush floating floor range, then please see our Hush delivery FAQ specific to that range.